Not yet. Service is expected to begin in Q1 2027; for now, book 30 minutes to discuss your needs, and brands that have met with us get priority when we open. If the schedule changes, we will notify you first.

Can I use it with a very small message volume?

You can book a conversation. For the first batch, we want brands with low volume where every message matters, so we can refine the service together. If your volume is small enough that replying yourself is more economical, we will say so directly. Sometimes we will suggest waiting—that is also an answer.

Expected to open in Q1 2027 · First-batch registration is open

Let a professional English-speaking team handle customer service

An English customer complaint: returns, exchanges, and questions about where to buy. Hiring an English-speaking customer-service representative in Taiwan is hard, and keeping one is hard too; but customers’ messages cannot go unanswered.

Book your free assessment →

You may already be stuck at one of these three points

You cannot respond to overseas customer complaints

Your products are selling overseas, but English complaints, returns, exchanges, and questions keep coming in and your team cannot respond, or responds too slowly.

Bring the customer-service inbox, platform messages, and social direct messages into one place, then let our English-speaking customer-service team in the Philippines take over replies.

A customer-service agent wearing a headset

You want an English-speaking representative but cannot hire or keep one

The job has been open for a long time and people with strong English are scarce; after you finally hire and train someone, they leave and everything starts again.

We handle hiring, training, scheduling, and replacing people when they leave. You do not need to maintain your own English-speaking customer-service team.

You have looked at outsourcing but cannot understand the quote

You have asked Taiwan customer-service outsourcers, but the price is not low and it is unclear where the money goes.

We give you a price range in the first conversation and place it next to the cost of hiring one person yourself. We are responsible in Taiwan for service rules, contracts, and quality indicators.

Call Center service flow

Bring messages into one workspace

Bring the customer-service inbox, platform messages, and social direct messages into one workspace

An English-speaking customer-service team takes over

We recruit Philippine customer-service staff who communicate professionally in English, then train them on your product and rules before they go live. When someone takes leave or leaves, the team fills the role; you do not need to recruit again.

Reply by your brand rules

Before starting, we write reply templates, return and exchange rules, and the cases that should go back to you into your service rules. After that, replies follow the rules.

Monthly service report

One report shows each month’s message volume, response time, and number of cases returned to you.

People in the Philippines, rules in Taiwan

Taiwan companies take nearly 45 days on average to find one employee, and only 62% of new hires stay for six months (104 Job Bank’s 2026 HR FBI Report). The person you need must also have strong English and want to do customer service for the long term. The Philippines has long been one of the main places for outsourced English customer service, where this talent has been built by the industry.

Service rules, contracts, and quality indicators stay in Taiwan. You deal with us, not a large outsourcing (BPO) vendor. We only handle matters your customers contact you about; we do not do telemarketing, collections, or back-office work such as data entry.

A fit for brands

Brands already selling overseas, or preparing to go overseas and needing English-speaking customer service

Consignment stage
E-commerce platforms are starting to receive orders, and complaints, returns, exchanges, and product questions need timely replies
After Company Setup
A local store or team is in place, customer-service volume grows, and a stable service process is needed
North America market
For sales in North America, let the Philippine team handle English-speaking customer service; there is no need to hire another team in North America.

Two team members packing online orders while reviewing a laptop

Registration open

Expected to open in Q1 2027; the first batch is limited to a few brands

First, book 30 minutes to discuss your current customer-message volume and who handles it. We give you a price range in the first conversation; brands that have met with us get priority when we open. We reply within one business day after you submit.

Frequently asked questions

Have another question?

No need to recruit, manage, or replace people yourself

If you hire yourself, you recruit, train, and manage the person, then start over when they leave. With us, recruitment, training, scheduling, and replacements are handled by us; service rules, contracts, and quality indicators are in Taiwan, and you deal with us rather than a large outsourcing (BPO) vendor. For the first three months, the founder personally leads the first team, writes your rules into the process, and then hands it to a dedicated supervisor.

Start the story again →

Month 1 · Market Test

Validate the market before deciding what to invest

First, book 30 minutes

Free 30-minute initial assessment. We reply within one business day.

Book your free assessment →